The Mac Experience in Business & Home: Help, Tips, Discussion & Radio Show Notes

We had a listener write in with a problem that sounds like it could be solved by a download and update from Apple:

http://www.apple.com/support/downloads/macbooksmcfirmwareupdate11

This updates the firmware of MacBooks to version 1.1, solving a heat and freeze issue.

Safe Boot (aka “Safe Mode”) allows you to start up your Mac with a simplified operating system, helpful for identifying and circumventing minor corruptions to startup items, extensions and fonts. Here’s info from Apple’s website on Safe Mode on the Mac, since it was discussed, too, press Shift during start up to enter safe mode on Mac OS X:

From time to time, for a plethora of reasons - we may lose connection with Mail. No, that sentence was not just an excuse to use the word plethora. Your Mail settings may have changed, you could be having issues with your ISP, but regardless of the issue - Mail troubles can be confusing and frustrating. But there’s help!

Under the Window menu in Mail, is a little tool called Connection Doctor. This feature arrived with Mac OS 10.4 “Tiger” , and was designed to diagnose and fix networking issues directly from Mail.

Everyone’s talking about the iPhone (although no one is talking with it yet), and while this article is about communication, this is the last sentence that will mention the iPhone. For the moment, pass on, you hordes of latest gadget-lovers! We have other fish to fry. Last Website Wednesday Night we had a caller bring up the question of video conferencing between Macintosh OS X and Windows XP. In the past we’ve promised we’d share at least one way to make this work, and today is that day.

This show, on WGN AM 720 broadcast from the Tribune tower in downtown Chicago is, for tonight, dedicated to novice computer users! We’re spending time talking about the basics, thinking many people in the audience may have just received computers over the holidays, remembering a short dozen years ago how Steve and Johnnie left their computer in the box for months before working up the courage to open it…

For those of you who’ve just gotten your Macs, you may want to visit Apple’s web page devoted to first-time users, Mac 101: http://www.apple.com/support/mac101/ .

We’ve had reports of some issues from a variety of customers regarding Apple OS X Mail. The issue seems to cause sent messages to occasionally end up in the Drafts folder, and appear as though they have not been sent, though they have. I have done some research to try and find a solution to this, but so far have been unsuccessful. I have noticed in my research, however, that people from all over the Apple community are experiencing the exact same issue with all kinds of different mail services, including Apple’s .Mac Mail. Evidence suggests that this is an existing bug with Mail.app.
Here are some examples:
http://episteme.arstechnica.com/eve/forums/a/tpc/f/8300945231/m/
http://forums.macosxhints.com/archive/index.php/t-57000.html
http://forum.joyent.com/viewtopic.php?id=600

If you have attempted to partition an external drive to include an OS boot disk on a new Intel Mac, you may have noticed a few options. In Disk Utility, you have three options for partitioning.

GUID Partition Table - used to create a boot disk for an Intel-based Mac.

Apple Partition Map - used to create a boot disk for Power PC Macs, or non-startup disk for any Mac.

Master Boot Record - used to create a boot disk for DOS/Windows machines.

There are many ways to lose important data, and not just on your computer (where did I put my keys?). While it is almost always unexpected, and we as computer-users are often unprepared - occasionally data-loss occurs in ways that make you sit back and consider the infinite.

Recently at the OnDeckTech 24×7 help desk, I received a call from a customer who was upset, suspecting she had just potentially lost a TON of very valuable data. A video editor here in Chicago, she has a 15″ Powerbook with an 80GB HD, two Maxtor 300GB External Drives, and one 160GB LaCie Porsche drive. ALL of which fell victim to one of the most bizarre disasters I have encountered.

Have you ever longed for finding similar tunes based on your favorite artists & songs in your iTunes library? It’s only a click away as Pandora’s free web-based music player allows you to do just that!

Created by the Music Genome Project , Pandora offers continuous musical suggestions based on a vast library of song titles that are rated as a as a match for each station (artist or song title) you input into the player. Pandora also allows you to rate & skip songs, which assists in guiding a playlist fitted to your particular tastes while also allowing you to save stations so you can browse different styles of music without leaving the player. If you hear a song you’d like to own, direct links are available to Apple’s iTunes store, as well as Amazon.

Ever wonder what the /Library directory is for, and why there’s more than one of them?

The time has come. The time is now. I’m reviewing the basics, getting ready to recertify as an Apple Certified Systems Administrator (ACSA) for 10.4, Tiger, yes, just about in time for Leopard, 10.5 to come out (Spring actually seems very, very far away at the moment). It actually doesn’t come at too bad a time, I’m working less this week to help my wife with our new, third baby, and I’ve got time at all sorts of odd hours now to review technical details, and share tidbits with you!

In this step-by-step, we’ll walk through backing up Microsoft Entourage 2004 data in Mac OS X. Before we begin, know that Entourage groups, notes with multimedia items, and category information for everything except contacts cannot be saved in the backup file.

To create an archive of your Entourage identity, click on the File menu and click Export:

This will bring up an export window in Entourage. Select Export items to an Entourage archive and choose the items you wish to backup. In this example, Entourage will back up all items: