The Mac Experience in Business & Home: Help, Tips, Discussion & Radio Show Notes

iPhone arrives on June 29. iPhone features an amazing mobile phone, is the best iPod ever created, and puts the Internet in your pocket with desktop–class email, web browsing, searching, and maps. And iPhone makes it all easy to use with its revolutionary multi-touch user interface. iPhone syncs with your PC or Mac just like an iPod, so organizing your content now will help you start calling, texting, emailing, surfing, listening, and watching even faster when you get your iPhone. Here are a few suggestions to help you get ready:

VNC stands for Virtual Network Computing. It is essentially a means of controlling another computer remotely. It can be done on a LAN or over the internet. People use it for all sorts of things, but offhand, it sounds like it would be great for tech support, right? Assuming the problem isn’t a network one, you could just VNC into Grandma’s computer and fix the problem. Unfortunately not. VNC usually requires a bit of configuration, most of which if not all needs to be done on the client-side. And since Grandma is the one who needs tech support in the first place, she’s probably not going to be capable of forwarding ports through her firewall. Even if you managed to set it all up in advance, invariably an IP address will change or you’ll need some type of information that Grandma just can’t give you.