The Mac Experience in Business & Home: Help, Tips, Discussion & Radio Show Notes

Last week I visited Zimbra, dropped by a prospective customer on the way to the Apple Campus, and later took one of my brothers out for dinner.

Flying into San Francisco from Chicago first thing in the cold, dark morning, I drove a bright red Hyundai rental 15 minutes away to the Zimbra headquarters in San Mateo. During the drive, pulled-over twice to answer my cell and speak with customers, so arrived about 20 minutes later than expected. Lucky for me the Zimbra kitchen is well-stocked with snacks and every conceivable caffeinated beverage (thanks, Jamie)! It’s the kind of snack emporium about which as a college student, and for sometime thereafter, I dreamed. [Insert choral crescendo and harps here.]

This past week we had a prospective customer putting one of our Zimbra hosting services through the wringer, testing e-mail, calendar and contact synchronization. He noticed when moving e-mail from his inbox to a subdirectory (aka directory or folder), he duplicated e-mail instead of the expected process of “moving” e-mail: copying and deleting.

We traced this anomaly to his testing environment: he had both the Zimbra web interface open and Mail.app. We suspected because they are both active IMAP clients attempting to synchronize their data with the server, organizational changes made in one while the other is also operating may lead to the unintended duplication of some e-mail.